Violence has increased in America, and people’s tempers may flare even in routine interactions. Learn how frontline staff and managers can bring down the heat in difficult conversations and be prepared if an interaction does escalate.
Imagine you’re the director of client services at a nonprofit that serves unhoused people. You hold an open house to educate the public about your work and the challenges unhoused people face. A community member aggressively and repeatedly questions your executive director. She politely thanks the community member for his feedback and invites other attendees … Continued
Violence has increased in America, and people’s tempers may flare even in routine interactions. Here are some strategies nonprofit employees can use to assess the level of conflict in a situation, bring down the heat in difficult conversations, and respond if an action does escalate. Assess: How Escalated Is the Conflict? Observe the conflict from a … Continued
We’ve all faced challenging situations at work. Sometimes we can step away to pause and collect ourselves, but sometimes conflict surfaces in the middle of a tense meeting or a challenging interaction with a client. Here are some things you can do in mere seconds to stay calm during a difficult interaction at your nonprofit. … Continued
By Rachel Sams The conflicts began shortly after a staffing change at a former job. Suddenly, I was at odds with someone I’d thought I had a good working relationship with. She frequently checked in on my progress on tasks or pointed out places where she thought I’d skirted a rule. If you don’t trust … Continued