Risks associated with customer service may not be what come to mind when you’re analyzing the risks facing your nonprofit. However, since all nonprofits rely on their clients, donors and volunteers, effective interactions can make or break the success of your mission. Poor customer service can lead to a strike out that causes you to lose the trust and respect of your important stakeholders. But, if your customer service is a “home run” your organization will see your services grow and your mission be successful!
This webinar will cover several topics including: how to determine who your customers are, what risk has to do with customer service, and how you can use what you’ve learned to improve customer service and customer satisfaction in your organization.