He Said, She Said: Managing Workplace Disputes

In a perfect world, every nonprofit employee would be content 100% of the time. Few if any nonprofits live in such a world. This webinar will explore the risks associated with discontent and offer practical suggestions for managing complaints and learning how to respond with finesse and fairness. The session will cover systematic approaches such as authentic open-door policies, training employees on the complaint process, adopting a practical complaint investigation process, and determining witness credibility.

This content is restricted to Affiliate Members.

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